Services Numériques Et Commerce Électronique

Design Lead - 18 Month Contract

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Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?


At Loblaw Digital, we create digital experiences that help Canadians shop, access care, and manage their health. As Product Design Lead for Digital Health, you’ll help lead the team designing the next generation of those experiences across native, conversational, and agentic journeys.

Reporting to the Senior Director of Product Design, you’ll provide day-to-day design leadership across a team of six Product Designers and one Content Designer.


This is a hands-on leadership role without direct reports: you’ll set direction, manage design capacity across the portfolio, coach designers, represent the team with senior cross-functional partners, and help teams turn complex healthcare problems into simple, high-quality experiences. A key part of the mandate will be helping connect our work across Digital Health and eCommerce as Loblaw Digital develops new agentic experiences, establishing shared principles and patterns while recognizing the unique needs of healthcare.

 

The impact you’ll make

 

  • Lead the Portfolio: You’ll help translate Digital Health priorities into a clear design roadmap and ensure our design resources are focused on the highest-impact opportunities. You’ll understand work across the portfolio, anticipate capacity needs, identify dependencies and gaps, and help the team navigate trade-offs as priorities change.
  • Represent Design:
    • You’ll represent the Digital Health Design team in key Product, Technology and stakeholder forums. You’ll ensure customer and design perspectives are part of decisions early, create alignment around experience direction, and bring decisions and context back to the team so designers can move effectively.
    • Coach and enable the team
    • You’ll provide designers with the context, feedback and support they need to do their best work. Through critiques, working sessions and regular coaching, you’ll help designers strengthen their craft, navigate ambiguity and grow their ability to lead complex initiatives.
    • You’ll create an environment where designers have appropriate autonomy while ensuring work across the portfolio feels coherent and meets a consistently high bar.
  • Shape our health and agentic experiences:
    • Through leading the team, you’ll help define how agentic and conversational experiences come to life across Digital Health, partnering with teams across Health and eCommerce to develop shared principles, interaction patterns and ways of working.
    • You’ll help teams determine where AI and agents genuinely improve an experience, how humans remain appropriately in control, and how these experiences should behave when context, confidence or intent is uncertain.
    • You’ll partner with Product, Technology, Research and Content to frame problems, define outcomes and establish experience direction. You’ll move comfortably between strategy and execution going from journeys, service models and interaction frameworks to reviewing detailed product experiences and helping teams resolve difficult design decisions.
  • Build for scale:
    • You’ll look beyond individual features to identify opportunities for shared patterns, frameworks and capabilities. You’ll partner with our Design System and other design teams to reduce fragmentation and create more consistent experiences across Loblaw Digital.
    • You’ll also help improve how the team works; whether through better critiques, planning, documentation, AI-enabled workflows or clearer collaboration between Design, Product and Engineering.

 

What you bring

  • You’re an experienced product design leader who can operate across a portfolio without losing sight of the details that make an experience great.
  • Experience leading design across multiple products, journeys or product domains.
  • Demonstrated experience coaching and mentoring Product Designers without relying on formal reporting relationships.
  • Strong product and systems thinking, with the ability to connect customer needs, business priorities and technical realities.
  • Experience partnering closely with Product and Engineering from problem definition through implementation and optimization.
  • Strong interaction and visual design judgment and the ability to provide clear, actionable design direction.
  • Experience using research, product data and business metrics to frame problems and evaluate outcomes.
  • Practical experience incorporating AI into your design process and exploring AI-enabled product experiences.
  • Comfort representing Design with senior stakeholders and navigating complex, ambiguous environments.
  • A strong understanding of accessibility and inclusive design, including AODA requirements.
  • Experience with healthcare, regulated environments, identity/authentication, privacy or care-delivery workflows is an asset.

 

What we’d love to see in your portfolio

We’re less interested in a particular case-study format than in understanding how you think and lead. Show us examples that demonstrate:

  • Products and experiences you’ve shipped and the outcomes they achieved.
  • How you framed ambiguous problems and influenced product direction.
  • How you partnered with Product and Engineering to get from concept to a high-quality implementation.
  • How you led design across multiple teams or interconnected experiences.
  • How you created consistency through systems, patterns or frameworks.
  • How you’ve used AI in your design practice or designed AI-enabled experiences.
  • How you measured whether your work was successful.
  • How you made other designers—or the broader Design organization—more effective.

 

How you’ll succeed

  • You’ll succeed by giving the Digital Health Design team clarity, leverage and strong representation.
  • You’ll help designers focus on the right problems, make thoughtful trade-offs across the portfolio, strengthen partnership with Product and Technology, and ensure Design has a meaningful voice in the decisions shaping our products.
  • Most importantly, you’ll help us create a more connected approach to the future of digital experiences at Loblaw—bringing together what we’re learning across Health and eCommerce as we explore what agentic experiences can make possible for Canadians.

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Role:

Poste contractuel offrant des avantages sociaux (Fixed Term)

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Hiring Range / Échelle salariale à l’embauche :

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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