Director, Pharmacy Services Program

Lieu:

243 Consumers Road, Toronto, Ontario, M2J 4W8

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Working directly with the Vice President of Pharmacy Services & Strategic Insights, you will take the lead on managing multiple programs and tools designed to support overall patient care outcomes delivered through pharmacy services initiatives. You will work closely with cross-functional teams to ensure alignment and execution of strategic objectives. This dynamic and challenging role is responsible for ensuring the timely delivery of cross-functional projects. Successful candidates will work directly with leaders across the business to identify opportunities to improve access to care, patient experience, provider experience and health outcomes while reducing the total cost to the health system by increasing care delivery efficiency and enabling all clinicians to practice at the top of their license. The incumbent will be responsible for establishing a business program management approach to managing pharmacy services projects and report on program performance. This will also include developing presentations and reports to support socialization of strategic projects.

What You'll Do:

· Develop and oversee the implementation of programs to increase access to quality care, improve patient experience, provider experience and improve health outcomes

· Work alongside the broader pharmacy services team to build plans supporting the rollout of key business initiatives, including creation of project plans, roadmaps, and identification of milestones and risks.

· Be a thought partner and provide subject matter expertise in projects, planning, prioritization and management of the project portfolio.

· Develop and maintain robust tracking and reporting mechanisms to monitor program effectiveness, including patient and providers satisfaction, medication adherence, and clinical outcomes

· Manage project workstreams and working teams to ensure deliverables are on time and within budget for projects through all stages of the project life cycle.

· Organize and effectively facilitate project meetings to maintain accountability with working teams.

· Actively engage key stakeholders and executive sponsors throughout project for regular updates and alignment.

· Foster and contribute to a work environment that is collaborative and values transparency and curiosity.

· Follow appropriate compliance, risk management & governance in the execution of all activities.

· Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge

· Keep abreast of healthcare trends and primary care regulatory changes as it relates to these allied health providers, ensuring our team maintains documentation of changes for the benefit of the organization

· Support financial forecasts for your portfolio, working closely with the Analytics, Pricing & Planning teams.

What You'll Need:

This position requires an advanced level of initiative and judgement, ability to shift readily between dealing with strategic issues and critical details, superior ability to collaborate and thrive in a fast-paced environment.

· 7 to 10 years of relevant experience, including strategic planning, chronic disease management program development, and leading cross-functional projects/teams

· University degree, preferably in the areas of Pharmacy /Healthcare / Business / Strategy Development

· Experience with design & development of team-based care delivery models in the Canadian healthcare system

· Proven capacity to drive results without authority and ability to build collaborative relationships cross-functionally; actively engaging and influencing internal and external stakeholders

· Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels

· Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills

· A creative thinker who is comfortable working with ambiguity. Superior problem solving skills, drawing on different perspectives to identify best solutions, and evaluate risks and opportunities

· Resiliency, to be flexible, adaptable and agile with above average ability to multi-task and prioritize workload. Thrives in a fast-paced environment, balancing focused work with a high sense of urgency, when required

· Experience working in a regulated environment and collaborating with Legal and Regulatory teams and adhering to established processes

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.