Director, SAP Platform Operational Resiliency
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Director, SAP Platform Operational Resiliency - Brampton ON
The Director, SAP Platform Operational Resiliency will be accountable for ensuring the stability, continuous improvement & resiliency of the SAP enterprise platform. The role will focus on reporting, system health, incident management, driving processes and change improvements and proactive measurements to avoid business impact. The ideal candidate is a strong collaborator, with a proven track record of managing and engaging multiple stakeholders within a large, complex matrix organization, including significant experience in the successful management of enterprise mission critical platforms. This proven leader will deliver on this mandate by managing a team of technology professionals through coaching and mentoring to build and maintain a high-performing team that delivers exceptional results. This role will work closely and report directly into the Sr. Director SAP Platform & Solutions.
What You'll Do:
Collaborate daily with several teams across IT, System Integrators, Software Vendors, and Business Units to ensure stability to the SAP applications. Using these critical relationships; the platform will seek to improve processes and communications to ensure the systems are supporting the needs of business operations.
Create reporting to proactively understand and communicate overall system health based on metrics derived from the production systems.
Drive resolution with intensity and accountability to minimize disruptions. Relentless in desire to solve root cause and find ways to optimize and create resiliency where possible.
Present to peers and leadership across the business on aspects of production operations. Bridge the gap between technical teams and business teams to ensure extreme clarity on problem statements and issue resolution.
Consistently engage with delivery teams to ensure as the ‘protector of production’ any releases are aligned to the standards and testing validations expected.
Evaluate existing processes and build plans to improve any that can: remove tech debt, reduce production incidents, better system performance, resilience to external events, improve communication.
Understand end to end business processes to inform decisions and priorities.
Improve core metrics through measured targets and objectives, SLA’s and performance.
Engage with vendors regularly to ensure accountability and clarity of expectations and performance against SLAs. When not meeting expectations; difficult conversations to bring back performance to expectations.
Manage strategic partnerships with key business stakeholders, acting as a trusted advisor on technology solutions to drive key business outcomes and communicate strategies that will ensure the stability of programs.
Manage the day-to-day operational and project responsibilities of the systems and environment team (Basis)
What You Bring:
Excellent verbal and written communications
Ability to bridge and elevate a message between very detailed technical conversations and executive level / business facing communications
Ability to present results of investigations, system health from executive to detail levels in a timely manner
Excellent communication, presentation, and interpersonal skills, with a track record of professionalism, innovation, and integrity.
Strong presence to ensure accountability, support of the team while maintaining a calm composed approach in moments of chaos
Project management skills
Ability to quickly formulate plans of action to restore operations
Using an organized approach; follow through on action plans and have a high say-do ratio
Managing dates and deliverables, communicating status and updates
Managing follow ups with internal, partner, and vendor teams
Building and refining processes to drive efficiencies in operational and support processes
Analytical skills
Ability to analyze timelines, data points, and generate discussion for the purpose of determining root cause of incidents
Ability to understand systems flows, contention points to generate opportunities for improvements
Ability to understand systems flows to generate system health reporting
Leadership
Manage a small team of high functioning technical and analytical resources; setting goals, coaching, and managing their performance
Deliver strategies with precision and completeness, proactively addressing stakeholder questions and concerns.
Provide thought leadership to build a high performing team through coaching and mentoring the team, ensuring appropriate skills and capacity are in-place to successfully deliver on the technology strategy.
Demonstrate the organization's values, maintaining credibility with stakeholders through expert strategies and experience.
Assets
Familiarity of SAP ECC, S/4, BTP and SAP QM processes
Familiarity of retail processes, supply chain, financial business processes
Lean Six Sigma process or similar
If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.
At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers.
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity where differences are valued and supported. Commitment to being an equal opportunity employer is a priority to us, and we encourage people from all backgrounds and identities to apply to our jobs.
Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.
We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.
www.Loblaw.ca/careers
Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.
Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.
Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.
Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.
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