Director, UX Research

Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

Director, UX Research
Maternity Leave Coverage - 12 months

Loblaw Digital

Loblaw Digital creates digital experiences that help millions of Canadians shop, save, and manage their everyday lives across brands like PC Express, Shoppers Drug Mart, PC Optimum, Joe Fresh and PC Health. Our UX Research team plays a critical role in shaping these experiences by conducting mixed-methods research across apps, websites, loyalty programs, and emerging digital products.

We believe great customer experiences are built through deep understanding of the needs of customers, store colleagues, pharmacists, and the business to create solutions that are both human-centered and operationally effective. Working closely with Product Design, Product Management, Engineering, Merchandising, and Marketing, our researchers help embed customer insight into every stage of the product lifecycle.

The impact you’ll make

As the Director of UX Research, you will lead and evolve a high-performing mixed-methods research practice that drives customer-centric decision-making across Loblaw Digital’s ecosystem of products and services. You’ll guide a team of researchers to uncover meaningful insights, shape product and experience strategy, and influence the future of digital retail, loyalty, and health experiences in Canada. From strengthening our Voice of Customer programs to advancing personalization, checkout, and omnichannel experiences, your work will help ensure research translates into actionable outcomes that improve experiences for millions of Canadians.

What you’ll do

Lead and inspire a team of ~10 mixed-methods researchers, fostering a culture of collaboration, growth, and excellence.

Champion a strategic vision for UX Research, maximizing its impact on product strategy, design decisions, and ultimately, the lives of millions of Canadians.

Oversee a portfolio of high-impact research projects, collaborating with your team to deliver actionable insights that drive product innovation.

Guide and evolve our Voice of Customer programs, ensuring customer feedback is rigorously collected, analyzed, and integrated into our product development process.

Partner closely with cross-functional stakeholders (Product, Engineering, Merchandising, Marketing) to embed customer-centricity into every stage of the product lifecycle.

Be a champion for the customer, advocating for their needs and ensuring their voice is heard at all levels of the organization.

Lead the evolution of AI-native UX Research practices by leveraging AI-powered synthesis, automation, and scalable insight-sharing approaches to accelerate research impact while maintaining high standards for rigor, judgment, and customer empathy.

What You Bring:

A People Leader: You have significant experience hiring, managing, mentoring, and inspiring high-performing research teams. You excel at fostering a collaborative, inclusive, and growth-oriented environment where researchers can thrive.

An Influential Collaborator: You build strong, productive relationships through clear communication, mutual respect, and a commitment to shared success. You confidently articulate your perspective while actively listening to and valuing diverse viewpoints. You provide direct, actionable feedback grounded in data and logic, and proactively address challenges with a solutions-oriented mindset.

Mixed-Methods Expert: You possess deep expertise in both qualitative and quantitative research methodologies, with a passion for building a thriving mixed-methods practice.

An AI-Native Research Leader: You understand how AI is reshaping the UX Research practice and are excited to evolve alongside it. You are comfortable leveraging AI-powered tools to accelerate synthesis, insight sharing, and operational efficiency, while applying strong judgment, research rigor, and strategic thinking to ensure high-quality outcomes.

A Strategic Thinker: You possess exceptional critical thinking skills, able to dissect complex problems, identify opportunities for improvement, and develop innovative research strategies that align with business objectives.

An Accountable Executor: You hold yourself and your team accountable for delivering high-quality work and achieving impactful outcomes. You proactively advocate for resources and support, navigate competing priorities effectively, and adapt strategies as needed to ensure success.

An Inclusive Champion: You are deeply committed to fostering an inclusive, equitable, and supportive work environment where all team members feel valued, respected, and empowered to contribute their best work. You celebrate successes and provide constructive feedback to promote continuous growth.

Ideal Experience:

• 8+ years leading research initiatives, preferably with experience across multiple business verticals.
• Proven track record of leading research teams within a fast-paced, large, digital product environment.
• Excellent communication, presentation, and stakeholder management skills.
• Passion for advocating for the user and driving customer-centric decision-making.
• Demonstrated experience influencing product strategy and design decisions through impactful research insights.
• Experience leveraging AI-enabled research, synthesis, automation, or insight management tools to scale research impact and improve organizational decision-making.

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Role:

Poste contractuel (Fixed Term)

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Hiring Range / Échelle salariale à l’embauche :

$145,000.00 - $195,000.00 / 145.000,00$ - 195.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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