Director, Virtual Care Technology Applications
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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.
Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.
Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.
Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!
Please note the Loblaw hybrid work model is 4 days in office
Director, Virtual Care Technology Applications:
We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program within Pharmacy and Healthcare Technology.
This role will look across the end-to-end Virtual Care ecosystem, including the current solution, business capabilities, technology architecture, operational dependencies, provider experience, integrations, vendor landscape, and future growth opportunities. This role will bring thoughtful leadership to ensure the solution evolves into a long-term, scalable, resilient, and strategically aligned healthcare platform.
The successful candidate will partner closely with business, digital, operations, architecture, engineering, security, infrastructure, and vendor teams to ensure the continued success of the Virtual Care program. This individual will bring forward innovative ideas, provide practical recommendations, influence key decisions, and help shape a roadmap that supports business growth, improved patient and pharmacy experiences, and operational excellence.
This technical leadership role requires a seasoned hands-on leader who can operate at every level — from shaping business strategy to diving deep into complex technical solutions alongside their teams. The ideal candidate brings a track record of leading cross-functional teams through ambiguity, bridging the gap between business priorities and technology execution, while charting a clear path from the program's current state to an elevated future state.
WHAT YOU'LL DO:
Provide strategic and technical leadership across the end-to-end Virtual Care program.
Assess the current Virtual Care solution focused on the provider experience, including its strengths, weaknesses, risks, dependencies, scalability, stability, and long-term viability.
Develop a strong understanding of the business, product, operational, and technology landscape supporting Virtual Care.
Partner with business, digital, product, operations, architecture, engineering, security, infrastructure, and vendor teams to shape and evolve the Virtual Care roadmap.
Bring forward innovative ideas, solution options, and strategic recommendations that help improve provider experience and efficiency while supporting long-term business objectives.
Influence key decisions by clearly outlining business value, technical feasibility, risk, cost, complexity, timelines, and long-term sustainability.
Guide technology choices, application design, architecture direction, and modernization opportunities.
Ensure Virtual Care solutions align with enterprise architecture standards, technology strategy, security expectations, privacy requirements, and healthcare technology objectives.
Work with delivery teams to remove blockers, improve execution velocity, and ensure initiatives remain aligned to roadmap priorities.
Partner with operations teams to improve application stability, resiliency, supportability, monitoring, incident response, and production performance.
Provide guidance to engineering and delivery teams to ensure solutions are scalable, secure, maintainable, reliable, and designed for future growth.
Translate complex technical concepts into clear business language for senior leaders and cross-functional stakeholders.
Prepare and present recommendations, decision points, roadmap options, risks, and trade-offs to support informed decision-making.
Collaborate across a matrixed environment and build alignment between business needs, digital priorities, technical strategy, and operational realities.
Support investment planning, vendor discussions, technology evaluations, and business cases related to the Virtual Care platform.
Help ensure technology investments deliver meaningful value to patients, pharmacy teams, healthcare professionals, and the broader organization.
WHAT YOU'LL BRING:
An undergraduate degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
Significant experience in technology leadership, enterprise consulting, solution architecture, application development, or a related field, ideally within healthcare, pharmacy, digital health, or another regulated environment.
Proven ability to serve as a senior technology advisor or solution leader in complex, matrixed enterprise environments.
Strong understanding of end-to-end technology ecosystems, including applications, integrations, infrastructure, cloud, data, security, operations, vendors, and user experience.
Experience assessing current-state environments and developing practical future-state roadmaps, modernization strategies, architectural proposals, and business cases.
Strong knowledge of modern architecture and development practices, including cloud platforms, microservices, APIs, distributed systems, enterprise integration, and legacy modernization.
Ability to evaluate technology options and recommend solutions that balance business value, technical complexity, cost, risk, sustainability, and total cost of ownership.
Experience guiding application modernization, platform stabilization, technology consolidation, cloud transformation, vendor evaluation, platform selection, and technology investment planning.
Proven ability to influence decisions and build alignment across business, technology, operations, vendors, executives, and cross-functional delivery teams.
Strong communication, facilitation, analytical, problem-solving, and decision-making skills, with the ability to explain complex technical concepts to diverse audiences.
If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.
We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.
Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.
Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.
Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.
Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.
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