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Data Platform Support Analyst (Contractor)

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Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

The LDIA Support Analyst plays a critical role in empowering Loblaw's data-driven decision-making by providing expert technical support for our Loblaw Digital Intelligence & Analytics (LDIA) platforms, data products, and emerging Agentic solutions. This role is at the forefront of assisting business users and data consumers with data access, reporting, and troubleshooting issues, ensuring the seamless operation and optimal utilization of our data ecosystem. The successful candidate will be passionate about data, possess strong problem-solving skills, and be adept at communicating technical information to diverse audiences, all while contributing to the evolution of our intelligent automation capabilities.
 

Note: This is a 6 month non-payroll contractor role. You will be required to be onsite in our downtown Toronto office 4 days per week.

The hourly rate of pay is between $45 and $55 per hour.
 

Key Accountabilities:

  • Provide Specialized LDIA Technical Support: Serve as the primary point of contact for end-users for issues related to LDIA data products, reporting tools, dashboards, data platforms, and data access, delivering timely and effective support via various channels.
  • Diagnose and Resolve Data & Application Issues: Expertly diagnose, analyze, and resolve technical problems pertaining to data quality, data integrity, data discrepancies, report accuracy, and the functionality of LDIA applications and tools, ensuring minimal business disruption.
  • Support LDIA Agentic Systems: Provide support for emerging LDIA Agentic systems and intelligent automation solutions, understanding their workflows, troubleshooting operational issues, and guiding users on their effective utilization and outputs.
  • Incident and Request Management: Log, track, prioritize, and manage all LDIA-related support incidents and service requests ensuring comprehensive documentation of symptoms, diagnostic steps, and resolutions.
  • Escalate Complex LDIA Challenges: Effectively identify and escalate complex data, platform, or Agentic system issues to appropriate LDIA engineering, data or product teams, ensuring clear communication and collaborative resolution.
  • Contribute to LDIA Knowledge Management: Create, maintain, and enhance knowledge base articles, FAQs, and self-service documentation specifically for LDIA platforms, data definitions, common data issues, and the functionality of Agentic solutions to foster user self-sufficiency.
  • Educate and Guide LDIA Users: Provide clear, concise, and user-friendly instructions and guidance to business users and data consumers on how to effectively utilize LDIA data products, self-service tools, and the capabilities of new Agentic systems.
  • Ensure Data Governance & Security Compliance: Adhere strictly to Loblaw's data governance policies, data privacy regulations, and security protocols in all support activities, particularly when handling sensitive data.
  • Drive Continuous Improvement: Identify and propose opportunities to enhance LDIA support processes, tools, and the overall user experience, contributing to the ongoing optimization and efficiency of the LDIA support function.

Required Qualifications:

  • Bachelor's degree in Business, Information Technology or a related quantitative field; or equivalent practical experience.
  • 2+ years of experience in a technical support role, preferably within a data, analytics, or business intelligence environment. Proven experience with data troubleshooting, including understanding data flows, data quality issues, and report validation.
  • Exceptional problem-solving and analytical abilities.
  • Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
  • Excellent customer service orientation and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • High attention to detail and organizational skills.

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Role:

Non-Payroll Contractor

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

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