Services Numériques Et Commerce Électronique

Manager, Growth Strategy & Planning

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Les candidats référés ne doivent pas postuler directement pour ce poste.
Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel. 

Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

The Shoppers Drug Mart (SDM) Digital team's mission is to be the best in convenience, making it easier to feel, look, and live better. Whether it's the beauty products, including virtual try-ons, to personal care, health, baby, and electronics — we offer our customers the same convenience that they are used to in-store, digitally. Or our digital Health platform that empowers patients to manage their health at their fingertips with convenient online services, including prescription refills, pharmacy service appointment bookings, and booking/prescription management. Our ongoing commitment to innovation across our web and app experiences is dedicated to making the Shoppers Drug Mart digital experience even better for our customers and patients, each and every day.

Reporting to the Senior Manager, Digital Strategy and Planning – Shoppers Drug Mart, you will be a key team member responsible for driving growth across our Digital Health and e-commerce businesses by leveraging insightful data analysis to inform strategic and tactical plans. While your primary focus will be leading analytics for Digital Health, you will also be supporting various eCommerce initiatives. In this role, you will collaborate closely with cross-functional teams and mentor an Analyst, ensuring the successful execution of your team's analytical vision and driving impactful results across both business areas.

What You’ll Do

  • Support the Digital Health and SDM eCommerce business through various levers in order to achieve annual sales and margin targets; build plans and forecasts to achieve these targets (annual, monthly)

  • Identify growth opportunities in Digital Health by translating actionable insights from diverse data sources, such as web analytics and patient behaviour, to drive patient acquisition and engagement outcomes

  • Lead, design and implement actionable strategies (e.g. A/B testing, customer segmentation, personalization) that drive business decisions, improve operational efficiency, and improve the customer experience

  • Promote a data-driven culture across the different teams, aligning analytical insights with business objectives

  • Collaborate closely with various teams throughout the organization, such as business stakeholders, Product, Marketing, Design, and Research, to understand their needs and translate them into strategic outcomes

  • Manage an Analyst, providing coaching, mentorship, and guidance

  • Present and share insights, build relationships, and partner with numerous teams across Loblaw Digital and Shoppers Drug Mart to continuously improve SDM Digital

Does this sound like you?

  • 3-5 years of experience in the healthcare sector, ideally within a management consulting, strategy, or growth capacity role

  • 1+ years of experience managing and developing direct reports

  • You have experience in leveraging data and analytics to drive insights and product success

  • You have strong relationship-building skills and have a proven ability to collaborate effectively within a matrixed organizational structure, engaging seamlessly with cross-functional teams

  • You have a strong ability to deal with ambiguity, self-organize, prioritize, and be proactive in managing multiple tasks with a focus on business results 

  • Critical Thinking Skills – able to structure ambiguous problems, form hypotheses, build plans to solve problems and have a POV on the “So What?” of the questions we’re trying to answer

  • Analytical Skills – able to utilize SQL and Excel to pull and analyze data; experience with data visualization tools (e.g. Looker) is a plus

  • Communication Skills – able to simplify complex ideas into simple messages through slides or verbally in front of Senior audiences

  • Project Management Skills – able to spearhead multiple initiatives across large cross-functional teams through relationship building, collaboration, and staying organized

  • Acts like an Owner – takes accountability, self-prioritizes to maximize impact, and can make decisions/trade-offs that will improve the business

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Role:

Poste contractuel offrant des avantages sociaux (Durée déterminée)

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.