Manager, Record-to-Report - Central Services
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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.
Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.
Reports to: Director, Record-to-Report - Central Services
Role Mandate
The Manager, Central Services leads the day-to-day delivery of Project Systems and Fixed Assets services, ensuring accurate, timely and controlled execution across the portfolio.
The role manages team and service-provider performance, workload, controls, operational issues and period-end requirements while maintaining high standards of financial accuracy and service delivery. The Manager works closely with Finance and business partners to resolve issues, strengthen processes and ensure service commitments are achieved.
The Manager also drives continuous improvement within the operation, identifying opportunities to standardize and simplify processes, reduce recurring issues and improve productivity, controls and service quality.
Key Accountabilities
Operational Delivery & Performance
- Manage day-to-day delivery of Project Systems and Fixed Assets services, ensuring accuracy, timeliness and adherence to established service and control requirements.
- Set clear expectations across the team, actively managing workload, capacity, priorities and critical deadlines to maintain service continuity.
- Monitor service performance, outstanding items and operational exceptions, taking timely action to address performance gaps and escalating material issues as required.
- Maintain effective operating procedures, review requirements and cross-training to support consistent execution and resilience across critical activities.
Project Systems & Fixed Assets
- Manage Project Systems activities across SDM, LCL and LRE Minor Capital, including project creation and maintenance, journal entries, reconciliations, settlements and reporting.
- Manage Fixed Assets accounting and reporting across LCL, SDM and Franchise operations, including reconciliations, depreciation, journal entries, financial reporting and applicable budgets and forecasts.
- Ensure financial transactions, reconciliations and reporting are complete, accurate and appropriately reviewed in accordance with established accounting policies, controls and approval requirements.
- Resolve settlement errors, aged reconciling items, reporting discrepancies and recurring operational issues, escalating material or systemic matters to the Director.
Third-Party Service Delivery
- Manage day-to-day performance of offshore and third-party service providers supporting Central Services against established service levels, controls and operating requirements.
- Review provider performance, quality, capacity and operational issues, ensuring timely resolution and escalation where service expectations are not achieved.
- Work with service providers to identify root causes of recurring issues and implement corrective actions and process improvements.
- Maintain clear accountability between provider activities and responsibilities retained within the Central Services team.
Risk, Controls & Audit
- Ensure financial and operational controls are consistently executed across Project Systems and Fixed Assets activities.
- Review key reconciliations, journal entries, exceptions and other control activities in accordance with established review and approval requirements.
- Maintain operational audit readiness by ensuring supporting documentation, reconciliations and audit requests are complete, accurate and delivered on time.
- Identify control deficiencies, financial and operational risks and recurring errors, ensuring timely remediation and escalation of material issues.
Continuous Improvement & Stakeholder Partnership
- Identify and implement opportunities to standardize and simplify processes, reduce manual effort and improve accuracy, productivity and service quality.
- Support automation, system and process improvements by providing operational expertise, testing changes and driving adoption within the team.
- Partner with Finance, Technology, business teams and service providers to resolve operational issues and improve end-to-end process effectiveness.
- Provide the Director with clear visibility to service performance, risks, recurring issues and improvement opportunities.
People Leadership
- Lead, coach and develop the Central Services team, setting clear expectations for performance, accountability, financial accuracy and service delivery.
- Build technical capability, problem-solving skills and continuous-improvement discipline across the team.
- Foster a collaborative culture of ownership, timely execution and constructive escalation.
- Maintain effective cross-training, knowledge transfer and development plans to strengthen team capability and service continuity.
Role Requirements
- Progressive experience in Finance, Accounting, Record-to-Report, Shared Services or a related discipline, including people leadership experience.
- Strong knowledge of Project Systems and/or Fixed Assets accounting, reconciliations, journal entries, period-end processes and financial controls.
- Demonstrated experience managing high-volume financial operations with competing priorities and critical deadlines.
- Experience working with offshore and/or third-party service providers and managing operational performance, issues and service expectations.
- Strong understanding of financial controls, risk management and audit requirements.
- Demonstrated ability to identify and implement process improvements, standardization and automation opportunities.
- Strong analytical and problem-solving capability with proficiency in SAP, Excel and enterprise financial/reporting tools.
- Strong stakeholder management and communication skills with the ability to resolve issues across Finance, business and support teams.
- Demonstrated ability to coach and develop colleagues, manage performance and build an accountable team environment.
- University degree in Accounting, Finance, Business or a related discipline; relevant professional designation considered an asset.
- Demonstrate Leadership Behaviours: Shape Strategy, Drive Performance, Build Talent, Foster Collaboration, and demonstrate blue culture.
- Some travel may be required
Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.
Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.
Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.
Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.
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