Front Store Specialist - GTA South

Lieu:

243 Consumers Road, Toronto, Ontario, M2J 4W8

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Front Store Specialist

Job Description

Overview       

Reporting directly to the Vice President, Operations the incumbent will be the subject matter expert on all Front Store Operations processes and programs to drive Operational Excellence in Stores. They will be responsible for liaising with the Associate and Store Leadership team to ensure store systems and processes are performing at an optimal level. The incumbent will monitor reports, highlighting variances and providing training and coaching in identified areas of opportunity. 

Primary Responsibilities

• Support Regional Team and Stores on various initiatives including training, change management, and store systems (E.g. POS, MMS [including RX initiatives], WFM, etc.)
• Liaison between assigned stores and Central Office in reporting and communicating between parties for high priority/urgent/widespread issues for quick resolution/work arounds.
• Perform store visits with a targeted focus which are prioritized based on data-driven insights and VP/DM Priority as requested
• Provide support during new capital projects, acquisitions, relocations, expansions and Associate changeovers by supporting training of store employees on systems and procedures to ensure a smooth transition and execution of projects.
• Provide technical support on inventory counts remotely. Provide support to pre- and post- inventory form questions.  Provide additional support to new Associates and FSM’s for Inventory Count. 
• Support the Inventory IQ Program b y providing support and training on store level process opportunities as identified by the DM or VP
•  Liaise with IT escalation to ensure that all systems are operational and to resolve issues or concerns already reported and escalated by stores to ARC.

Skills, Experience & Education

Skills

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

• Willing to always learn and embrace change in processes and directives
• Requires the ability to identify and improve work processes and teams.
• Provides advice about operations in a specialized or technical area.
• Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Utilizes decision making skills to determine the best use of resources and operational processes.
• Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
• Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
• Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
• Advanced computer skills especially Word, Excel and PowerPoint to produce and interpret reports, documents and presentations.  Knowledge of inventory management and accounting software.
• Business acumen - advanced understanding of quality standards relative to operational processes and procedures.
• Knowledge of National Store Operating, Merchandising, and POP Standards, and store systems to develop and implement training strategies
• Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.

Experience

Greater than five years of retail operational experience, inventory management, computer and systems or equivalent experience.

Shoppers Drug Mart experience is preferred

Education

Post-secondary education equivalent to a university diploma in Business, Inventory Management, Computer or equivalent.

Travel

Ability and means to travel on a flexible schedule as needed. Must hold a valid driver’s license

Working Conditions

* Incumbents are required to exert the following physical effort; however, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Effort

Much of the time is spent visiting stores with the frequent opportunity to stand or move about.  The incumbent may be required to occasionally kneel, reach, bend, or stretch and carry light objects consistent with usual office materials such as, paper, files and other office supplies.

Physical Environment

Work is mainly performed in a store environment where there is minimal exposure to dust, fumes, temperature variance and other sensory attributes.  Level of noise at any given time is mild to moderate and may experience frequent interruptions

Sensory Concentration

There is a frequent need to give close attention, much of the time requiring the use of two or more senses simultaneously.

Mental Stress

The incumbent may be exposed to situations which may cause mild mental stress.   There are some pressures from meeting deadlines, multitasking, or producing accurate work. The stress levels felt would not be noticeably disruptive to the work nor would the unpleasant reaction be strong or persistent

Note: This job profile indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  The incumbent may be asked to perform other duties which may be assigned from time to time.

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.