Manager, Operations Support

Lieu:

243 Consumers Road, Toronto, Ontario, M2J 4W8

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

Position Overview: The Manager, Operations Support is a pivotal role designed to provide high-level support to the Senior Director, Head of Site Operations, CPS. Acting as a strategic partner, this role ensures the seamless execution of daily operations, communication, and project management activities across the Central Pharmacy Services network. This role also includes managing cross-functional operational projects, driving continuous improvement initiatives, and acting as a central point of coordination across the sites.

Key Responsibilities

Continuous Improvement & Performance Metrics

• Develop and monitor KPIs across different production levels, analyze data, and report findings to leadership.
• Lead and facilitate continuous improvement projects (e.g., SMED, Kanban, waste reduction).
• Implement systems such as idea-generation platforms, selecting and promoting innovative solutions, and supporting their deployment across teams.
• Act as a liaison for Industry X.0 initiatives, including automation, AI, data integrity, and other digital transformation projects.

Operational Coordination & Project Management

• Coordinate and manage cross-functional projects within production and site operations, including:
• Standardizing best practices across sites.
• Optimizing existing operational processes and workflows.
• Investigating and resolving operational issues, including quality incidents and corrective actions.
• Track the progress of strategic initiatives and operational metrics in collaboration with site leaders.
• Organize and coordinate site visits, preparing agendas, follow-up action plans, and quality-related reviews.
• Act as the point of contact for cross-functional activities such as training programs and communication initiatives.

Strategic Planning & Data Analytics

• Partner with leadership to analyze operational data, identifying trends, risks, and opportunities for improvement.
• Prepare detailed reports and dashboards for decision-making, including KPIs and financial performance metrics.
• Support the annual planning and budgeting process by coordinating input from site operations and ensuring alignment with strategic goals.
• Assist in resource planning and capacity management across sites to ensure optimal performance.

Stakeholder Engagement

• Facilitate communication between the Senior Director and site leaders, ensuring clarity and consistency of messages.
• Coordinate cross-functional collaboration by organizing and attending key meetings, taking minutes, and ensuring action items are completed.
• Support onboarding and leadership development programs in collaboration with HR and site administration.

Event Planning & Coordination

• Organize Town Halls, leadership retreats, and team-building events.
• Coordinate travel arrangements and logistics for multi-site meetings or conferences.
• Prepare presentations and materials for strategy sessions, ensuring alignment with organizational goals.

Administrative Support

• Act as the primary point of contact for internal and external communications, ensuring timely responses and professional representation.
• Draft, proofread, and organize reports, presentations, and correspondence.
• Maintain organized and accessible documentation and records related to ongoing projects and initiatives.

What You’ll Need:

• Proven experience in a high-level administrative or coordination role, preferably supporting senior leadership in a multi-site organization.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Exceptional communication skills, both written and verbal, with the ability to craft professional correspondence and presentations.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Familiarity with Lean Six Sigma or other continuous improvement methodologies (e.g., SMED, Kanban) is an asset.
• Experience with operational project management and digital transformation tools (e.g., MES, electronic records).
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Bachelor's degree in business administration or a related field is preferred but not required.
• Nice to have bilingual proficiency in English and French.

Key Attributes:

• Proactive, resourceful, and able to anticipate the needs of the Senior Director.
• Collaborative and approachable, with the ability to work effectively with divese stakeholders.
• Analytical mindset with a strong focus on process improvement and operational excellence.
• Adaptable and resilient, with the ability to thrive in a dynamic and evolving environment.
• High emotional intelligence and interpersonal skills

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.