Pharmacy Operations Manager

Lieu:

116-10725 25 Street NE, Calgary, Alberta, T3N 0A4

Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.  Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.

Pourquoi ce role est-il important?

Location:

Bay116, 10725 25 St, NE, Calgary, AB, T3N2G1

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Hours of work:

37.5 hours per week

Type of Role:

Regular

Language of Work:

English

Salary Range:

$90k to $110k per annum

Benefits:

STIP, health and dental benefits, employee share ownership plan, RRSP, Paid time off (Vacation), parental leave top up program

Key Job Duties and Responsibilities:

· Plan, direct, and evaluate daily central fill operations across two rotating shifts to ensure consistent productivity, quality, and compliance with regulatory standards.

· Manage and assign duties to staff, including Shift Captains and production team members, ensuring appropriate coverage, workload distribution, and performance.

· Develop and execute shift schedules and workforce plans that align with production forecasts, customer demand, and order volumes.

· Analyze operational trends and internal performance data to determine service gaps and opportunities for improvement.

· Coordinate with IT teams and vendors to resolve technical issues related to automation systems, improving system uptime and order accuracy.

· Determine the services offered by the central fill site and ensure optimal resource allocation to meet service level agreements with retail pharmacies.

· Monitor and control departmental budgets, authorize expenditures, and identify cost-saving opportunities through process optimization and efficiency projects.

· Lead team development initiatives including coaching, performance evaluations, training, and succession planning to improve employee engagement and retention.

· Maintain compliance with Health Canada regulations and internal SOPs, acting as Alternate Qualified Person in Charge (A/QPIC) as designated.

· Source and liaise with vendors or internal suppliers as required to ensure availability of supplies, pharmaceuticals, and packaging materials.

· Lead implementation of Lean or Six Sigma-based continuous improvement projects to reduce waste, improve workflows, and enhance overall operational efficiency.

· Develop and maintain policies related to quality, safety, and compliance, promoting a secure and inclusive work environment.

· Evaluate and improve service delivery, responding to escalations from retail customers and internal stakeholders.

· Plan and execute employee engagement initiatives, action feedback from engagement surveys, and promote a collaborative team culture.

· Collaborate with senior leadership on strategic initiatives, reporting KPIs such as production output, turnaround time, accuracy, and system uptime.

· Facilitate effective cross-functional communication across departments and shifts to ensure smooth operations and timely issue resolution.

· Develop and implement site-level operational strategies and goals in alignment with broader organizational objectives.

Requirements

· Bachelor’s degree in pharmacy, engineering, operations management, or a related field is preferred

· 2–3 years of managerial or supervisory experience in a healthcare, pharmaceutical, central fill, or manufacturing environment

· Experience managing large teams across multiple shifts, with strong people management, coaching, and engagement skills

· Knowledge of central fill operations and pharmacy workflows is preferred

· Must be eligible under Health Canada regulations to serve as an Alternate Qualified Person in Charge (A/QPIC), and have prior experience in that capacity

· Familiarity with continuous improvement methodologies such as Lean or Six Sigma; Green Belt or Black Belt certification is a strong asset

· Demonstrated ability to lead and influence cross-functional teams and manage complex, cross-functional projects

· Strong analytical and problem-solving skills, with a focus on operational efficiency and issue resolution

· Excellent written and verbal communication skills, with the ability to foster collaboration across departments

· Strong relationship-building skills and ability to perform in a fast-paced, regulated, multi-project environment

· Proficiency with central fill automation systems and Microsoft Office is considered an asset

· Strong organizational and time management skills, with flexibility to adjust work hours to meet operational needs

· Leadership or management certification, or willingness to obtain one, is considered an asset

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Erika Martin – emartin@shoppersdrugmart.ca

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Pourquoi travailler chez Shoppers Drug Mart?

En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.

Comment Réussir:

Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Type de Rôle:

Poste régulier

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.