Product Manager, Backoffice Services

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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way.  Keep reading to learn more!

Product Manager, Backoffice Services, Brampton, ON

This is a critical role within our Stores Backoffice Services Product Management team! As a Product Manager, you will leverage your unique blend of product leadership and software development expertise to shape the essential tools and systems that empower our store colleagues every day. You'll be building solutions that streamline in-store operations, enhance efficiency, and directly impact the productivity and experience of thousands of Loblaw colleagues across our grocery and pharmacy stores nationwide.

You will translate complex operational needs and evolving business requirements into a compelling product vision, strategy, and executable roadmap. Your mission will be to deliver Backoffice solutions that are not only scalable and cost-effective but are also seamlessly aligned with Loblaw's broader strategic goals for retail excellence. If you're a technically-minded Product Manager passionate about optimizing complex systems and delivering tangible impact for frontline retail operations, this role is for you!

What You'll Do

• Strategic Roadmap Ownership: Lead the development and execution of the Stores Backoffice Services product roadmap, defining a clear vision, strategy, priorities, and key milestones in close collaboration with store operations, engineering, regional management, and other key business stakeholders.
• Deep Dive Discovery: Conduct in-depth user research and analysis with store colleagues and operational teams. Translate diverse operational needs and business requirements into precise product requirements, detailed user stories, comprehensive specifications, and measurable metrics for backoffice tools.
• End-to-End Delivery: Oversee the entire product delivery lifecycle, working hand-in-hand with engineering, design, and operations teams to deliver features and improvements that meet high standards of quality, timeliness, and operational effectiveness for our stores.
• Performance & Optimization: Own and drive key backoffice KPIs and metrics (e.g., task completion time, system uptime, user adoption rates, training effectiveness, reduction in manual processes). You'll define, track, report, and continuously iterate based on data-driven insights and store feedback.
• Innovation & Efficiency: Proactively identify and prioritize opportunities for automation, process improvements, and scaling backoffice capabilities, expertly balancing trade-offs between cost, speed, reliability, and colleague experience.
• Data-Driven Decisions: Conduct robust quantitative and qualitative analysis, leveraging data, direct feedback from stores, and operational insights to make informed, impactful product decisions.
• Stakeholder Management: Cultivate strong relationships with stakeholders across the organization, including store leadership and regional teams, ensuring transparent communication regarding roadmap progress, trade-off decisions, and potential risks, and skillfully negotiating priorities with business leaders.
• Compliance & Security: Ensure that compliance, security, and regulatory considerations are meticulously incorporated into all Stores Backoffice product designs and implementations.

What You'll Bring

• Combined Expertise: Proven Product Management experience combined with demonstrated hands-on software development experience (e.g., coding, system design, architectural understanding). This unique background is essential for understanding technical feasibility, architectural implications, and effectively collaborating with engineering teams on backoffice solutions.
• Domain Expertise: Strong familiarity with retail store operations and backoffice processes, such as task management, article management, pricing and promotions, in-store inventory management, receiving, merchandising, pricing, compliance, and other essential store systems.
• Strategic Vision & Execution: The ability to think long-term and define a coherent strategy, coupled with a hands-on approach to drive execution, manage trade-offs, and deliver measurable results.
• Data-Driven Mindset: Comfortable working with large datasets, defining critical metrics, designing and running experiments, and utilizing both quantitative and qualitative insights to guide product decisions.
• Cross-functional Leadership: Proven ability to lead and influence across diverse teams (store operations, engineering, design, regional management), demonstrating strong stakeholder management skills.
• Prioritization & Problem Solving: Exceptional skills in breaking down complex problems, defining the minimum viable solution, making high-judgment trade-offs, and thriving in fast-paced, ambiguous environments.
• Communication Excellence: Excellent written and verbal communication; ability to present complex ideas clearly to leadership and effectively align teams.
• Agile Proficiency: Deep comfort and practical experience with agile methodologies, including backlog grooming, user story writing, and iterative development.
• Application Deployment Management: Support application rollouts and deployments.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site Gym, Basketball & Volleyball courts, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported.  We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs.  Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.  Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.
 
Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.

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