Quantitative UX Researcher, Ecommerce

Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

As a UX Researcher for Ecommerce at Loblaw Digital (PC Express, SDM eCommerce), you will be joining a mixed-methods research team whose mission is to share research and insights that advocate for customers’ experiences across Canada. You are passionate about the quantitative research craft, triangulating data, conducting quantitative  analysis, and educating cross-functional teams on the customer experience.   

Alongside a team of Mixed Methods Researchers, you will have countless opportunities to share your quantitative expertise, while learning from and collaborating with your team members. You are on the cutting edge of current approaches within quantitative research and data analysis. You are accustomed to a fast paced, deadline-driven environment and you possess excellent organization, interpretive, and communication skills. You have strong networking skills with a focus on collaboration. 

What you'll do  

• Own reporting for Voice of Customer programs including monthly reports of satisfaction survey data 

• Own verbatim analysis from Ecommerce Voice of Customer data, including fine-tuning text analytics processes and automated analysis 

• Use analytical software such as Tableau, Google Cloud Platform, SQL, Python / R to synthesize and analyze data to generate actionable insights and recommendations for cross-functional partners, enabling business teams to have a holistic view of the changing customer’s experiences 

• Triangulate insights from voice of customer data (satisfaction scores and verbatim analysis) with other research insights, such as customer interviews, to craft compelling stories, that provide actionable recommendations to all cross-functional teams, including senior leadership

• Collaborate with Analytics teams (Business insights & analytics, Data Science) to develop new analysis and methodologies that can foster a comprehensive understanding of customer’s needs;

• Ensure quality of data by working with Research Operations Manager

• Along with Research Operations Manager, educate stakeholders on accessing Voice of Customer data and self-serve analysis 

• Together with the research Director, Prioritize analysis efforts to Strategic business goals 

• Confidently socialize insights to stakeholders and decision makers 

• With guidance from Sr Researchers, own ad hoc research investigations, including surveys, new methodologies, and standardized reporting for in-house research analysis; the end-to-end research process – from framing research problems, to executing your research plan, to mining and analyzing data from internal data sets, all the way through to socializing insights that drive actionable change for the Shoppers Drug Mart digital businesses

Does this sound like you?  

• 3+ years’ experience in an analytical, research or insight role, ideally analyzing and integrating research into meaningful and actionable insights

• You are highly collaborative, comfortable working with cross-functional teams

• Skilled in querying and analyzing raw datasets using SQL in multi-method studies; experience with GCP is considered a plus;  

• A university degree in an analytical discipline or a human-centered discipline (Business, Analytics, Information, Psychology, Sociology, Anthropology, Human Computer Interaction)  

• Skilled at understanding  business objectives to prioritize insights and recommendations 

• Exceptional time management, problem solving, critical thinking and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization  

Bonus Qualifications:  

• An understanding and interest of the strengths and shortcomings of different research methods, including qualitative, when and how to apply them during product development processes and apply them to strategy  

• Knowledge of user-centered design methods 

• Experience in Product, Service or UX design 

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Role:

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

#FR