Services Numériques Et Commerce Électronique

Research Lead, Quantitative Specialist - 12-Month Contract

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Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

Research Lead - 12-Month Contract

As a Research Lead in the User Experience program, you will be leading a research team, whose mandate is to discover and share research and insights that advocate for our customers’ experiences across Canada. Our goal is to be our industry’s leader in exceptional digital experiences, and we put our customers at the center of everything we do through continuous research, design, strategy, and technical innovation, giving a voice to our customers in all our businesses’ decisions. 

In this role, you will partner closely with leaders across multiple functions (Senior Leadership, Product Design, Product Management, Engineering, Marketing, Analytics, Operations, and more) to advocate for human-centered thinking and the craft of mixed-method research for your line(s) of business.  You will lead the Voice of Customer program for all businesses which includes ensuring our customer’s experiences are brought to the forefront of every conversation. You will manage our relationship with the research platform vendors and ensure these tools meet the needs of all stakeholders (including the development of key dashboards, using AI automation to set up regular reporting, and conducting thorough analyses of data). In owning your team’s roadmap, you will strategically plan and apply research cycles into all levels of the business strategy.  Your role is critical in helping to inform product roadmap development and long-term strategic planning.  

You will lead a team of highly skilled practitioners to deliver actionable insights by building tailored approaches which influence business decisions. You will develop their skills through clear feedback and uncover opportunities to support their growth, and by extension, the growth of our broader User Experience Research practice at Loblaw Digital. 
 

What You’ll Do 

  • Lead a research team across all businesses, embedding yourself in the businesses’ core rituals and establishing yourself as a recognizable leader 
  • Own the team’s Voice of Customer program and key research partnerships; guiding your team to distill complex data collected throughout the customer’s journey into actionable insights   
  • Recruit, hire and manage a team of practitioners; building a high-performance culture by continuously developing their skills through clear feedback and uncovering opportunities to support their growth
  • Frame research plans, discover new opportunities and work with your team to lead a wide range of research initiatives that help understand and solve complex business problems
  • Support Sr. Leadership with long-term strategic planning and initiatives that help set our focus and vision for both the short- and long-term 
  • Use AI and Automation tools to improve the efficiency of research tasks such as verbatim analysis, data reporting, and presentation
  • Build partnerships with leaders on other data teams to consistently have a holistic view of our customers by triangulating internal data (e.g. business metrics & operations, analytics, experimentation) and external data sources (e.g. syndicated market research, desk research)
  • Maintain a pulse on competitor and precedent experiences in the market or adjacent industries; continuously assessing best-in-class and areas for innovation within your line of business
  • Collaborate with UXR leadership to continuously develop and improve the broader UX Research practice, including establishing new ways of working, implementing new research methodologies, and more 

As a member of the LD UX Leadership team, you will also: 

  • Collaborate with UX leadership to foster an authentic, human-centered culture; 
  • Champion research democratization and operational processes, supporting UX team members & the broader organization’s growth and learning opportunities; 
  • Support in hiring UX leaders and practitioners across the broader practice 

 

Does This Sound Like You? 

  • An expert practitioner (5+ years) in quantitative research methods
  • 3+ years experience directly managing and coaching researchers, providing clear, candid feedback and professional development guidance  
  • Strong knowledge and use of AI tools
  • Demonstrated understanding of the strengths and shortcomings of quantitative research methods, including when and how to apply them during product development processes and apply them to strategy 
  • Comfort with Sr. Leadership level stakeholder discussions, presentations, and negotiations   
  • Demonstrated experience prioritizing time between multiple projects and managing projects involving cross-functional disciplines 
  • Experience owning multi-method research studies that leverage large scale data 

Bonus Qualifications: 

  • Experience in Product, Service or UX Design 
  • Passion for emerging tech and trends in one or more of the: grocery shopping, beauty, pharmacy, and apparel spaces 

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Role:

Poste contractuel offrant des avantages sociaux (Fixed Term)

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Hiring Range / Échelle salariale à l’embauche :

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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