Senior Change Manager, Strategic Partnership Management
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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.
Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.
What the role does
The Senior Change Manager, Strategic Partnership Management (SPM) is responsible for the planning, coordination and delivery oversight of non-BAU requests between Loblaw and EQ Bank as part of the strategic partnership. Reporting to the Director, Strategic Partnership Management, this role serves as the single front door for change management and governance activity related to the Loblaw / EQ Bank partnership — receiving, triaging, prioritizing and routing inbound requests from EQ Bank while also coordinating outbound commitments from Loblaw to EQB.
Working within the broader partnership strategy, the Senior Change Manager is responsible for developing processes, plans and governance to turn strategic priorities into coordinated execution. This includes establishing effective intake and prioritization processes, developing integrated change plans and roadmaps, identifying dependencies and capacity considerations, and evolving ways of working as the partnership matures.
This role sits at the intersection of partnership governance and execution. It orchestrates change activity such as marketing, digital, data sharing and technology requests across Loblaw's internal functions and business units to ensure that new requests are assessed and delivered in a timely, consistent and commercially sound manner. It also ensures that related obligations under the partnership agreement are tracked, prioritized and delivered, with emerging risks or trade-offs proactively identified and escalated.
The Senior Change Manager will use insights from delivery performance, stakeholder feedback and recurring issues to recommend and implement improvements to partnership processes and governance, supporting greater efficiency, predictability and partner experience over time.
This is a high-visibility role requiring strong project and change management skills, the ability to influence across a matrixed organization, and strong communication skills to manage both internal stakeholders and an external partner relationship at a senior level.
What you'll do
- Own the end-to-end intake, triage and prioritization of non-BAU partnership change and marketing requests across EQ Bank and Payments Network relationships, serving as the central coordination point and ensuring requests are assessed against strategic priorities, contractual commitments, feasibility and delivery capacity.
- Translate partnership strategy into coordinated execution by building and maintaining integrated change plans, roadmaps and forward calendars that align Loblaw business, marketing, digital, data and technology teams around shared priorities, milestones and accountabilities.
- Orchestrate delivery across a complex, matrixed stakeholder environment, bringing together the right functional and technical owners to align on scope, timing, resource requirements, dependencies and decisions, and driving clarity on ownership through to completion.
- Manage competing priorities and capacity constraints across multiple concurrent workstreams, using sound judgment to identify trade-offs, resolve issues where possible and escalate material risks, delays, conflicts or scope changes to the Director in a timely manner.
- Provide delivery oversight against partnership commitments and obligations, including campaign activations, placement targets, digital and technology milestones and other contractual deliverables, maintaining clear visibility to progress, outcomes and areas requiring intervention.
- Lead the day-to-day change relationship with EQ Bank partnership teams and coordinate with Payments Network partners, setting clear expectations on feasibility, timing, prioritization and decisions while ensuring a responsive, consistent and high-quality partner experience.
- Establish and maintain strong governance discipline across partnership change activity, including centralized intake and request tracking, project plans, status reporting, decision and commitment records, and accurate documentation to support transparency and accountability.
- Develop high-quality governance and executive reporting for Monthly Business Reviews, executive committees and other senior forums, synthesizing delivery status, key performance indicators, financial or campaign performance, upcoming activations, risks and decisions into clear, decision-ready materials.
- Support partnership planning throughout the year by consolidating business and technology plans, campaign roadmaps and commitments, maintaining alignment between Loblaw and partner priorities, and ensuring changes to the plan are reflected in delivery roadmaps and governance forums.
- Drive continuous improvement in how partnership change is managed by identifying recurring pain points, reviewing delivery performance and lessons learned, and implementing scalable improvements to intake, governance, templates, tracking tools and ways of working that improve efficiency, predictability and partner experience.
Qualifications & Experience
- Experience in project management, change management, program management or a related coordination role within a complex, matrixed environment; experience with a central intake or coordination function is an asset.
- Proven ability to translate strategic priorities into practical operating plans, governance processes, workstreams, milestones and delivery roadmaps.
- Strong judgment, organization and prioritization skills, with the ability to manage multiple concurrent workstreams, identify trade-offs and escalate or push back constructively when required.
- Excellent written, verbal and interpersonal communication skills, with confidence managing senior internal and external stakeholders and preparing executive-level reporting and recommendations.
- Strong attention to detail and a continuous-improvement mindset, with the ability to implement scalable processes and tools; proficiency in Microsoft PowerPoint and Excel.
- Familiarity with loyalty programs, marketing or campaign management is a strong asset.
Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.
Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.
Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.
Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.
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