Senior Manager, Business Development (Franchise)
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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.
Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.
Are you a strategic leader with a passion for driving business success through strong partnerships? Loblaw Companies Limited is seeking a highly motivated and autonomous Senior Manager, Business Development, to serve as a pivotal link between our corporate strategy and our valued franchise partners.
The Senior Manager, Business Development, reporting to the Director, Finance (Business Development), is responsible for supporting the performance and long-term success of a national portfolio of 100+ franchised retail stores across Canada. Acting as a strategic business partner to franchisees and internal stakeholders, this role combines strong retail knowledge, financial acumen and commercial insight to drive store performance, profitability and operational excellence, while supporting franchise agreements, renewals and broader business development initiatives. This is a national role and may be based out of one of our head office locations in Brampton, Quebec, Atlantic Canada or Western Canada, with domestic and international travel required as needed.
What you'll do:
- Manage and support a national portfolio of 100+ franchised retail stores across Canada, partnering closely with franchisees to drive sustainable business performance and operational excellence.
- Build strong, trusted relationships with franchisees and internal business partners, acting as a strategic advisor on business performance, profitability and key operational priorities.
- Provide oversight and guidance on retail P&L performance, including sales, gross margin, expenses, profitability and other key business drivers.
- Analyze financial and operational results to identify trends, risks and opportunities, and translate insights into practical recommendations that improve franchise and store performance.
- Leverage a strong understanding of the Canadian grocery retail environment, including store operations, labour, inventory, merchandising, customer experience and operating expenses, to inform business decisions.
- Partner with Franchise Operations, Legal, Procurement, Merchandising, Real Estate and other stakeholders on franchise agreements, renewals, amendments, commercial terms and related business matters.
- Support the development, review, implementation and ongoing management of franchise and related commercial agreements in partnership with Legal and key stakeholders.
- Guide franchisees in understanding business expectations, commercial terms, financial requirements and operational priorities.
- Support senior leadership on strategic business initiatives, franchise programs, retail transformation and other key priorities.
- Identify opportunities to improve processes, systems and ways of working that enhance productivity, efficiency and the overall franchise experience.
- Build strong cross-functional partnerships to advance key initiatives, resolve complex business issues and support effective decision-making.
- Provide business insights through financial analysis, reporting, forecasting and P&L analysis, with a focus on driving practical business outcomes.
- Manage competing priorities and stakeholder expectations in a complex, fast-paced and evolving retail environment.
- Lead, mentor and coach team members, supporting their development, performance and individual development plans.
- Foster an inclusive and collaborative team environment that encourages strong performance, accountability and belonging.
- Lead and support ad-hoc, strategic and cross-functional projects as required.
What you bring:
- Post-secondary education in Business, Finance, Retail Management or a related field.
- Minimum 5 years of progressive experience within the Canadian grocery retail industry, with strong knowledge of retail operations, business practices and the franchise environment.
- Hands-on experience supporting or leading franchise businesses, store operations, multi-unit retail or related retail business functions.
- Strong business and financial acumen, with demonstrated knowledge of retail P&L, including sales, margin, expenses, profitability and key operational drivers.
- Working knowledge of balance sheet concepts, including assets, liabilities, working capital and equity, and an understanding of how operational and commercial decisions impact financial results.
- Demonstrated ability to analyze financial and operational performance and translate complex information into clear, practical business recommendations.
- Experience building strong relationships with franchisees, store operators, vendors or other external business partners.
- Experience partnering with Legal and cross-functional teams on franchise agreements, contracts, commercial terms or related business matters is an asset.
- Strong understanding of retail operations and the ability to connect store-level decisions to financial performance, customer experience and broader business outcomes.
- Excellent relationship-building and interpersonal skills, with the ability to establish credibility, influence stakeholders and navigate complex business situations.
- Proven people leadership, mentoring and coaching capabilities.
- Strong analytical, problem-solving and decision-making skills, with the ability to balance financial, operational, franchisee, customer and organizational priorities.
- Excellent verbal and written communication skills, with strong influencing and negotiation capabilities.
- Bilingual fluency in English and French is strongly preferred
- Advanced proficiency in Microsoft Excel, including PivotTables, XLOOKUP/VLOOKUP, formulas and data analysis, along with strong overall Microsoft Office skills.
- Familiarity with SAP and MicroStrategy is an asset.
- Ability to work effectively both independently and collaboratively in a complex, fast-paced retail environment.
- Ability to travel domestically and internationally as required for business purposes, with limited notice.
Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.
Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.
Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.
Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.
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