Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

As the Senior Manager of the Digital Experience Strategy team, you will be a pivotal leader responsible for driving the execution and optimization of our PC Optimum™ business. You will own the strategy that powers our most important enterprise programs and our foundational PC Optimum digital experience, ensuring we continue to deliver value to our members and business partners today.

This role requires a leader who excels at translating strategy into flawless execution. Reporting to the Senior Director, you will manage the end-to-end delivery of major programs and oversee the health of the core PC Optimum digital experience, acting as a key partner to stakeholders across the enterprise.

What You'll Do:

1. Enterprise Program & Campaign Management:

• Define the digital strategy and oversee the end-to-end execution for all marquee enterprise and loyalty programs, including PC Optimum Moredays, Stamp Card, Kids, and PC Insiders.

• Develop and present program strategies and performance updates to leadership and cross-functional stakeholders, ensuring alignment on goals and outcomes.

• Drive our editorial planning process for these events, working proactively with other lines of business and e-commerce teams to ensure a cohesive customer journey across our app.

• Oversee the content production lifecycle, working closely with our Creative team to ensure all campaign assets are delivered on time and to a high standard of quality.

• Be accountable for KPIs, including weekly engaged users (WEU) and content engagement, and regularly report on program performance to the broader team and our stakeholders.

• Identify insights to shape the strategies of future programs.

2. PC Optimum Core Experience:

• Own the strategic oversight and continuous improvement of the core PC Optimum digital experience, overseeing and evolving the member journey that millions of Canadians rely on.

• Oversee the creative quality and performance of the PC Optimum offer feed, proactively partnering with divisional teams to provide guidance and best practices that improve their offers and drive engagement.

• Own the content and user experience quality of all core PC Optimum pages within the app, collaborating closely with Product and Technology partners to identify improvements. Ensure all technical and customer experience issues are raised with our Product and Tech teams; collaborate with those teams on prioritizing issues so they can be resolved.

3. Team Leadership:

• Lead, coach, and develop team members who are responsible for the PC Optimum core business and enterprise campaigns.

• Act as a "player-coach," providing clear direction, removing roadblocks, and ensuring the team delivers high-quality work on time in a fast-paced environment.

• Champion operational excellence and a culture of continuous improvement, guiding the team to find smarter, more efficient ways to achieve our business objectives.

Does This Sound Like You?

• A Strategic Planner: You have expertise in crafting digital strategies to engage customers through experiences that drive business results.

• An Execution Expert: You have a gift for turning strategic plans into reality. You are a master of process and organization, and you thrive on seeing projects through from kickoff to completion.

• A Master Stakeholder Manager: You build trust and alignment with ease. You can navigate a complex, matrixed organization, manage competing priorities, and communicate effectively with partners at all levels.

• Operationally Driven: You are passionate about optimizing processes and improving performance. You have a keen eye for detail and a knack for identifying opportunities to make things work better.

• A Collaborative Leader: You lead by example, empowering your team and fostering a culture of accountability and partnership. You are skilled at developing talent and motivating a team to achieve its goals. You are an inclusive leader who never leaves a team member behind.

• Experience: You have 6+ years of experience in digital marketing, program management, or a related field, with a strong track record of managing complex, cross-functional campaigns and leading teams.

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Temps plein

Role:

Poste régulier

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Hiring Range / Échelle salariale à l’embauche :

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#FR

#SS #LD #ON