Senior Manager, Quality Assurance
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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.
Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.
Senior Manager, Quality Assurance
The Senior Manager, Quality Assurance (QA) is responsible for leading and managing a 24 hour/7 day a week team through the day-to-day Quality Assurance operations at the Distribution Centre (DC) level, while also providing regional and national support as required. This role plays a critical leadership function across the Fresh portfolio, including Fruits, Vegetables, Meat, and Seafood, and works closely with Sourcing, Supply Chain, Distribution, Operations and Control Brand teams to ensure the highest standards of food safety, product quality, and regulatory compliance.
This position operates with a broad and dynamic scope, requiring collaboration across multiple locations and functions. The Senior Manager, QA is expected to step in to provide leadership coverage and operational support across regions when business needs arise, including periods of increased demand, risk mitigation, or leadership gaps. Minimal travel may be required to support teams, programs, audits, and initiatives across the network.
Key Responsibilities:
Leadership & People Management:
Provide strong leadership to the Quality Assurance team, including workforce planning, scheduling, performance management, employee relations, succession planning, and ongoing training and development.
Build a high performing, engaged QA team through coaching, mentoring, and continuous improvement practices.
Act as a trusted leader during times of operational change, escalation, or regional support requirements.
Ability to flex and support colleagues across multiple shifts
Quality Assurance & Food Safety:
Ensure consistent execution of fresh quality programs using risk-based sampling, testing, and verification processes aligned to defined KPIs and quality specifications (e.g., grade, defects, sizing, weight, brix, colour).
Ensure all fresh products meet or exceed company quality standards and applicable food safety and regulatory requirements.
Lead horizon scanning activities to proactively identify and mitigate emerging quality and food safety risks in collaboration with key stakeholders.
Program Development & Continuous Improvement:
Support national quality initiatives, including the development, enhancement, and implementation of new programs designed to reduce quality risk and improve operational efficiency.
Develop, maintain, and enhance product and process standard operating procedures (SOPs).
Apply analytical, process improvement, and risk-based methodologies to strengthen quality outcomes.
Stakeholder & Cross-Functional Collaboration:
Partner closely with internal teams, Sourcing, QFR, Supply Chain, Distribution, Operations, Loblaw Brands, and Retail Operations to align on quality expectations and issue resolution.
Communicate quality-related concerns, trends, and risks clearly and effectively across internal and external stakeholders.
Liaise with suppliers and external partners to support quality assurance and compliance objectives.
Audits, Compliance & Regulatory Relations:
Manage and oversee internal fresh quality audits and retail validation programs to ensure product specifications are met end-to-end.
Maintain a professional and effective working relationship with CFIA, serving as a key contact for inspections, detentions, corrective actions, and recovery programs.
Ensure ongoing compliance with CFIA regulations and applicable food safety standards.
Participate and support internal audits that focus on strengthening our quality programs, ensuring food safety, and improving overall quality.
Operational Oversight:
Oversee specific Fresh processes such as fruit ripening (gassing and inventory balance management) and bagging, while maintaining quality standards.
Ensure appropriate testing equipment, supplies, and methodologies are in place, operational and effectively utilized.
Manage within approved operating budgets and support financial discipline.
Requires the ability to stand for long periods of time and lift up to 50 lbs on a repetitive basis.
Regional & National Support:
Lead and support regional and national projects as assigned, delivering outcomes within defined timelines and professional standards.
Provide leadership coverage across locations as needed to support operational continuity, risk management, and team effectiveness.
Qualifications & Experience:
Post-secondary education in Agriculture, Food Science, Biological Sciences, or a related field preferred; equivalent industry experience will be considered.
4–6 years of progressive experience in Quality Assurance and/or Operations management, preferably within the Fresh food industry (Produce, Meat, Seafood) across Sourcing, Distribution, or Retail environments.
Proven people leadership experience with the ability to motivate, develop, and lead teams through complexity and change.
Strong working knowledge of CFIA (and USDA where applicable) standards related to fresh food products.
Strong communication skills with the ability to influence at all organizational levels.
Excellent problem-solving, organizational, and time-management skills.
Strong analytical mindset with demonstrated experience in process improvement.
Knowledge of Food Safety and Quality Management Systems.
Knowledge of Six Sigma and statistical methodologies is considered a strong asset.
Proficiency in Microsoft Office; experience with SAP is an asset.
Key Performance Indicators:
Successful execution of National Quality Assurance objectives.
Effective risk-based case and lot verification, stale date management, and quality rejections.
Continuous improvement in Fresh quality performance, brand image, and customer satisfaction.
Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.
Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.
Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.
Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.
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