Senior Manager, SDM eCommerce Fulfillment & Operations

Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

The SDM eCommerce is the team responsible for building and operating the online business of Canada’s largest and most successful retail pharmacy and beauty network.   Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop.  To achieve this goal, we are looking for talented and passionate individuals who want to solve challenging problems and make significant and lasting impact on Canadians.

We are looking for a talented and experienced individual responsible for growing our in-store fulfillment business including “Buy Online, Pick-up In Store (BOPIS)” and store-based delivery.  This role will contribute to the omnichannel strategy and execution.  They will work closely with the internal stakeholders (Store Operations, Process Improvement, Analysts, Product Managers, Customer Support, District Managers and Merchandising teams) to continuously identify areas for improvement and drive operational excellence. 

Note that this is currently an individual contributor role, with the potential to expand the size of the team based on program expansion.

What You'll Do:

• Work closely with the Store Operations and Field Operations (VPs / DMs) teams to expand our BOPIS network and ensure customer experience is best-in-class

• Drive all operational performance metrics (e.g. fill rates, labour costs, order readiness, etc.)

• Develop a pipeline of hypothesis driven process improvement pilots using both quantitative and qualitative data

• Create a strong working cadence with the internal stakeholders to implement continuous improvement initiatives through rapid piloting

• Own the creation, accessibility and maintenance of SOPs and store communications

• Work with the necessary stakeholders to ensure proper change control practices are implemented

• Create and iterate process designs for new business opportunities using agile methodologies

• Proactively identify opportunities and push innovative thinking on how we enhance customer experience from order checkout to pick up

• Collaborate with Product Managers on creating proof of concept tech solutions

• Act as the voice of our customer when contributing to the product roadmap

• Conduct quarterly competitive analyses to identify industry standards and benchmarks

• Support with building of business cases on the future strategy of fulfillment, including leveraging data, insights and research to support

Does this sound like you?

• 7+ years of operational experience in eCommerce or omnichannel

• 2+ years supervisory/management experience

• Strong knowledge in industrial engineering or process improvement concepts and supporting methodologies

• Effective and succinct communicator with ability to direct process improvement teams

• Experience in project and/or program management

• Proficient in Excel and PowerPoint

• Strong interpersonal skills, including developing relationships with internal and external partners

• Good understanding of usability of data and how to analyse and generate meaningful assumptions from large data extracts

• Strong deductive and analytical skills for root cause analysis

• Demonstrated ability to work autonomously in a highly demanding and ambiguous environment

• Strong sense of urgency to resolve customer and store issues and an impeccable ability to prioritize

• Occasional travel to stores

• This is a hybrid role with the expectation of in office attendance 4 days per week

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Role:

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

#FR