Senior Product Manager - Fulfillment

Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

As a Senior Product Manager in Fulfilment, you will shape the end-to-end product experience that enables efficient, reliable order processing, inventory handling, shipping, and delivery. Your work will directly impact the experience of both internal teams (operations, supply chain, warehouse) and external customers. You’ll translate business needs and customer expectations into product vision, strategy, and execution, ensuring we deliver fulfilment solutions that are scalable, cost-effective, and aligned with broader company goals.

What You’ll Do

• Lead the fulfilment product roadmap: define vision, strategy, priorities, and milestones in collaboration with cross-functional stakeholders (operations, supply chain, technology, logistics, customer service).

• Translate customer, operational, and business needs into clear product requirements, user stories, specs, and metrics.

• Oversee the delivery lifecycle: work with engineering, design, operations to deliver features and improvements, ensuring quality, timeliness, and alignment with business goals.

• Own key fulfilment KPIs / metrics (e.g. order accuracy, lead time, cost per order, warehouse utilization, on-time delivery) — define, track, report, and iterate based on results.

• Identify and prioritize opportunities for automation, process improvements, scaling fulfilment capacity — balancing trade-offs of cost, speed, reliability.

• Perform quantitative and qualitative analysis (data, feedback from operations teams, customer insights) to make informed product decisions.

• Manage stakeholder relationships: ensure visibility into roadmap, trade-off decisions, risks; negotiate priorities with business leaders.

• Ensure compliance, safety, sustainability, and regulatory considerations are incorporated into fulfilment product designs.

What You’ll Bring

• Experience: Typically 5+ years of Product Management experience, including at least some in operations, supply chain, logistics or fulfilment-oriented products or environments.

• Domain knowledge: Familiarity with fulfilment processes (warehousing, inventory management, picking & packing, shipping, last-mile delivery) is strongly preferred.

• Strategic + execution capability: Able to think long term, set a coherent strategy, while still being hands-on to drive execution, make trade-offs, and deliver results.

• Data-driven mindset: Comfortable working with large data sets, defining metrics, running experiments, using quantitative + qualitative insights to guide decisions.

• Cross-functional leadership: Proven ability to work across operations, engineering, design, supply chain, with strong stakeholder management.

• Prioritization & problem solving: Strong at breaking down problems, defining the minimum viable solution, making high-judgment trade-offs, working in fast-paced / ambiguous environments.

• Communication: Excellent written & verbal communication; ability to present ideas clearly to leadership and to align teams.

• Agile / Product practices: Comfortable with agile methodologies, backlog grooming, user story writing, iteration.

What Success Looks Like

• Fulfilment product roadmap is thoughtfully defined, well-aligned with company priorities, delivering on time.

• Key fulfilment operational metrics (cost, speed, quality) show meaningful improvements.

• Stakeholder satisfaction: internal teams feel collaborating with product is smooth, priorities are clear.

• Fulfilment processes / systems become more scalable, reliable, and cost-effective.

• Product decisions are well-grounded in data and feedback; risks and trade-offs are visible and managed.

Nice-to-Have / Additional Assets

• Experience in eCommerce, grocery, or retail fulfilment settings.

• Experience with platform-level work (services, shared utilities) in fulfilment tech stack.

• Familiarity with sustainability, regulatory, or safety compliance in warehousing / logistics.

• Exposure to modern technologies: robotics, automation, warehouse management systems (WMS), real-time tracking, etc.

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Role:

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

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