Sr. Director, Product Design - Digital Health

Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

About Shoppers Drug Mart & PC Health
Shoppers Drug Mart is Canada’s leading pharmacy and health services retailer. Our Digital Health team is building PC Health, a health utility that helps Canadians manage chronic conditions like diabetes and obesity, tying together in-pharmacy care with digital tools. We believe the future of health is omnichannel: when a patient receives care in our pharmacies, their experience continues seamlessly at home through our apps, connected devices, and personalized health insights.

The impact you’ll make 
As the Sr. Director of Product Design for Digital Health, you will set the vision and lead the design strategy for products and services that empower Canadians to live healthier lives. You’ll guide a high-performing design team to create patient-centered digital experiences that integrate with our pharmacy network, clinical services, and partners in the healthcare ecosystem. Your mission is to deliver elegant, evidence-based solutions that improve health outcomes, while shaping the future of omnichannel healthcare in Canada.

What you’ll do

• Partner with Product, Engineering, Clinical, and Business stakeholders to ensure world-class design influences the evolution of our Digital Health roadmap.

• Lead and grow a team of Product Designers, supported by UX Research, to deliver seamless, patient-focused digital and in-person experiences.

• Coach and develop design talent (~10 designers), fostering mastery, purpose, and autonomy while advancing their careers.

• Guide the full design spectrum: problem definition, research, service design, information architecture, user flows, prototyping, high-fidelity design, and collaboration with development.

• Champion patient-centered design by integrating behavioral insights, health data, and research to improve engagement and outcomes. Build trusted relationships across Shoppers Drug Mart, Digital Health, Lblaw Digital, and external partners, translating complex healthcare needs into simple, intuitive, and impactful design solutions.

• Ensure accessibility, inclusivity, and equity are at the core of every design decision, enabling all Canadians to benefit from our health tools.

Does this sound like you?

• The Team Champion: You earn trust through empathy, curiosity, and collaboration, while elevating design’s profile across healthcare and digital communities.

• The Candid Collaborator: You provide clear, constructive feedback, navigate tough conversations with optimism, and create a culture of candor and courage.

• The Critical Thinker: You ask the right questions, connect insights to design opportunities, and apply a thoughtful process to disrupt, innovate, and simplify healthcare experiences.

• The Conductor: You balance priorities, advocate for conditions that drive success, and keep your team focused on outcomes that matter most to patients.

• The Coach & Connector: You cultivate an inclusive, safe, and growth-oriented environment for your team, spotlight emerging talent, and connect people with the right opportunities to succeed.

Your Qualifications:

• 10+ years of experience in Product Design, with 5+ years leading and managing high-performing design teams

• Proven success designing and shipping impactful digital health products or patient-facing platforms, ideally in regulated or clinically integrated environments

• Expertise in health UX and service design, bridging in-person care (pharmacy, clinic, provider) with digital touchpoints (apps, devices, dashboards, and portals)

• Experience collaborating with cross-functional teams – Product, Engineering and Health – to deliver seamless, safe, and scalable health solutions

• Track record of building and mentoring high-performing design teams, fostering mastery, purpose, and career growth while scaling design excellence across large organizations

• Portfolio or case studies demonstrating design leadership, strategic vision, and elegant, human-centered solutions to complex healthcare challenges

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture.  Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. 

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Role:

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

#FR